Frequently Asked Questions

We customise the right products with your logo and handle everything around it: design, sourcing, customisation and delivery. That covers souvenirs, apparel, uniforms and branded merchandise, at any order size, anywhere in Australia and New Zealand. We also import and wholesale souvenirs and apparel. We've been doing it since 1926.

Founded in 1926. That makes 2026 our 100th year, and close to a century of jobs behind us, from community clubs fundraising range to nationwide customised tourism. Whatever your project turns up, we've probably handled something like it before.

Tasmania. Our team and showroom are at 24 Merino Street, Kings Meadows TAS 7249, and we supply customers across Australia and New Zealand. Visit the showroom by appointment to see samples in person, or work with us remotely from anywhere.

Yes, and has been since 1926. SIM Branding is part of Sim Crawcour Pty Ltd, based in Tasmania and supplying customers throughout Australia and New Zealand.

Most wholesalers outsource their creative and customisation work. We keep it in-house. Our design and customisation happen under one roof, so one team carries your job from first sketch to final delivery, with close to 100 years of practice behind them. It's the difference between a printer and a partner.

Businesses, tourism operators, schools, councils, sports clubs and not-for-profits. Some want a single batch of shirts. Others hand us their whole uniform or souvenir operation to run year-round. Either way, we start by working out what you actually need.

Yes, by appointment. Give us a call or email and we'll set up a time at the Kings Meadows showroom, with samples ready for you to see and handle. We're also more than happy to come to you where we can. Not local? We're just as easy to deal with by phone, email or the website.

A full range: embroidery, direct-to-garment (DTG) printing, sublimation, laser engraving, direct-to-film (DTF) printing, pad printing and screen printing. Much of it is done in-house, and for specialised jobs we bring in trusted production partners. Once you've chosen your products, we'll tell you which method suits them best.

Each suits a different material. Embroidery stitches the image into fabric for a tough, premium finish, which is why it's the go-to for polos, caps and uniforms. Printing methods, from screen printing to DTG, sublimation, DTF and pad printing, handle detailed or full-colour designs across garments and hard goods. Engraving cuts the image into hard surfaces, from drinkware, pens and awards to hardwood pieces like wooden pens and multi-tools, so it never wears off. Not sure what yours needs? We'll sort that at the quote stage.

Leave that to us. We'll ask the right questions and recommend the method that shows your vision off best on the product you've picked. You don't need to know the technical side.

We'll get as close as we can, using the Pantone Matching System (PMS). It's the standard printers use to keep colour consistent across different runs and machines. Send the PMS codes from your brand guidelines and we'll match them, though the final result can vary a little depending on the material we're printing on. Don't have your codes? We'll work them out for you.

Usually, yes. Very fine detail can be tricky on some products or methods, but our team knows how to get a clean result. If your logo needs a tweak to reproduce well, we'll spot it and fix it before anything is made.

Much of it, yes. We run our own embroidery and printing gear on site, so most jobs stay under our roof with quality checks at each step. For specialised work or a tight deadline, we'll bring in trusted production partners, and we manage that end to end so it's one point of contact for you.

A high-resolution PDF or EPS of your logo is ideal for most methods, since both stay sharp at any size. Not sure what you've got? Send it over and we'll tell you if it'll work.

Send it anyway. Our design team can often rebuild or clean up artwork so it prints well, and we'll let you know if that's needed before you commit to anything.

Yes. We don't design logos from scratch, but getting your existing logo production-ready is part of the job, not an add-on.

Always. You'll get an artwork proof showing the design, colours and placement, and nothing goes to production until you've signed it off. Your lead time starts from that approval, not before.

Yes. Refining an image, choosing products, working out where the branding should sit: our in-house creative team can pick it up from wherever you're starting.

Four steps. We consult on what you need, your budget and your timing. We design the artwork and send a proof, refining until it's right. You approve it, and the order goes into production. Then we deliver, across Australia or New Zealand, and keep your details on file for next time.

Every order starts with a free quote, requested through your cart at checkout (nothing is charged) or by email. We then send an artwork proof to approve, and once you've signed off and settled payment, your order goes into production. Happy to talk it through by phone too.

Add what you're after to your cart and head to checkout. No payment is taken, checkout just sends your request through to us, and we'll get a quote back to you within one working day. Prefer email? Send sales@simbranding.com.au the product, rough numbers, how you want it branded, where it's going and any deadline.

Five things help: the product, the quantity, your branding, the delivery address and your deadline. The more of that you can give us, the tighter the quote. Missing a few? We'll ask.

Yes. If it's something we stock, we're happy to get a sample to you. If it's a new or third-party item, we can order one in for you to check first, at cost, and we can usually put that cost towards your order if you go ahead. For apparel, we'll also send sizing charts so the fit is right before you commit.

Easily. We keep your artwork and order details on file, so a repeat run matches the original without starting over. For regular reorders, we can set up a program to manage stock and top-ups for you.

It depends on the product and how you'd like it embellished. Some items come in small quantities, others need a larger run. Tell us what you're after and we'll give you the minimum for that item.

Often, yes, though small runs work a little differently. Much of the cost sits in set-up, preparing artwork and setting the machines, and that's the same whether you order ten or ten thousand. So on very small orders the per-item price is higher, and there may be a set-up fee. Order more and that cost spreads out, bringing the price per unit down.

Because branded work is custom, we quote each job individually rather than show a fixed price, and the quote is free. What you pay depends on the product, the quantity and the branding method, and quantity is the biggest lever: the more you order, the less each item costs. Tell us what you have in mind and you'll get a real price to work with, not a guess.

Prices are quoted exclusive of GST unless otherwise specified. GST, Australia's 10% goods and services tax, is then shown on your quote and invoice, and any delivery cost is set out there too so the total is clear.

Around 2 to 4 weeks from the day you approve your proof. The exact time depends on the product and embellishment method, and anything made overseas can take longer, we'll flag it if so. Working to a date? Tell us early and we'll build the timeline around it.

At proof approval, not when you first enquire. Artwork and sign-off is the stage with the most back-and-forth, so the sooner that's done, the sooner your order is locked in for delivery.

Sometimes, so always ask. Give us the date up front and we'll tell you straight whether it's doable and what we can do to move faster.

Yes, and it's a big part of what we do. We kit out teams across hospitality, tourism, retail, education, corporate and industrial workplaces, from a handful of branded polos to a full staff uniform. Tell us the roles you're dressing and we'll match the right gear to the job.

Yes. We supply branded workwear and personal protective equipment from leading Australian and international brands, so your team can be safe, compliant and on-brand at once. Logos go on most items by embroidery or print, depending on the garment.

Yes, and it's worth doing. We can usually provide sizing sets or sample garments so people find their fit before you commit to a full run, and we'll send sizing charts for anything we can't get in front of you. Getting the sizes right up front saves reordering later.

Yes. We handle everything from a single location to complex, multi-site rollouts, and we keep your artwork and specs on file so every reorder matches the last. For bigger operations, we can set up an ongoing program so topping up is simple as staff join or gear wears out.

Plenty. We stock trusted names like Portwest, Syzmik, JB's Wear, Biz Collection, Biz Corporates, AS Colour, Aussie Pacific and Winning Spirit, among others. Already wear a particular brand? Tell us and we'll source it. If you're not fussed, we'll point you to what fits the job.

Yes, it's one of our specialties. We build custom souvenir ranges for visitor attractions, museums, wildlife parks, ferry operators and destinations across Australia and New Zealand. Whether it's a small line for the gift shop or a full retail range, we design and source it around your place and your visitors.

Yes. We can create exclusive ranges that can't be bought anywhere else, so your merchandise stays unique to your attraction. It's a good way to stand out on the shelf and keep what makes your brand yours.

Yes, from concept to shelf. Our in-house team can take an idea and turn it into a designed, sourced, ready-to-sell range, whether you know exactly what you want or just have a theme in mind. We handle the product development, so you don't have to.

Both. We supply wholesale souvenirs for resale, and we can manage the stock behind them, with replenishment programs, sales reporting and inventory control. That keeps your best sellers on the shelf without you watching the numbers.

Yes. Alongside custom work, we have our own ranges, including Tasile, Southern Habitat, and our Tasmanian souvenir and Memento collections. They're a quick way to stock quality local product, and we can brand or tailor them for your venue.

Right across Australia and New Zealand. We ship from Tasmania through our logistics partners, with plenty of experience getting orders to the mainland and across the Tasman on time. Wherever you are, we'll get it there.

It depends on the size of the order and where it's going, so delivery is worked out per job and included in your quote where possible. If any extra shipping applies, we'll set it out clearly rather than spring it on you at the end.

Yes. Multi-site deliveries are something we handle regularly, so if you need one order split across branches, stores or sites, we can sort the logistics. Just give us the addresses and quantities for each.

Because most of what we make is custom branded to your order, returns generally aren't possible unless there's a fault or manufacturing issue. It's worth checking your proof carefully before you approve it, since that's your sign-off on the final product.

Let us know within 7 days of receiving it, and we'll sort it out, usually by exchange or account credit where it applies. Get in touch with the team as soon as you spot the problem and we'll make it right.

Bank transfer for now, with card payments coming soon. We'll send payment details with your quote or invoice, so you know exactly how and when to pay.

Payment is due before production starts, unless you have an approved credit account with us. Once your proof is approved and payment is sorted, your order goes into production.

Yes. We can set up customer accounts for businesses that order with us regularly, which makes ongoing ordering simpler. Have a chat with the team about what's involved.

30 days from the date we issue it. Prices can shift after that, mostly because product and material costs move, so if you're close to deciding it's worth locking in within the month.

A few things worth knowing up front. Prices are quoted exclusive of GST unless we say otherwise. Delivery may be added if it isn't already in your quote. Your lead time starts once you've approved the artwork and we have all the details. And if anything arrives faulty, let us know within 7 days. Nothing unusual, just clear.

A broad mix. We supply hospitality, tourism, retail, education, corporate, industrial, government, sports and community organisations, from small local outfits to large operations. If your team, company or event needs branded product, chances are we already work with someone in your field.

Yes. We work with government departments, councils and public sector organisations, and we can handle the paperwork side too, including procurement and tender requirements. If there's a process we need to follow, tell us and we'll fit in with it.

Yes. We're used to supplying under formal procurement and tender arrangements, so we can provide the documentation, pricing and detail those processes ask for. Send us the requirements and we'll work on them.

Yes. Schools, colleges and other education providers are a regular part of our work, whether it's uniforms, event merchandise, leavers apparel for graduating students, or fundraising and promotional items. We can work within school budgets and timelines, including the busy back-to-school stretch.

Yes. Clubs, associations and community groups come to us for team apparel, merchandise and fundraising items, often in smaller runs. Whether you're kitting out one team or a whole club, we're happy to help.

Yes. These sectors often need branded workwear, uniforms and PPE that stand up to daily use, and that's squarely what we do. We'll match durable, compliant gear to the job and put your branding on it.

Yes. We support not-for-profits with merchandise, apparel and fundraising items, and we know budgets are often tight. Tell us what you're trying to achieve and we'll find an approach that works.

Yes, and the range keeps growing. We can point you to products made from recycled, organic or more responsibly sourced materials, across apparel, drinkware, bags and more. Let us know it matters to you and we'll build your options around it.

A mix of local and overseas suppliers, chosen for quality and reliability. We care how products are made, so ethical sourcing and fair labour are part of how we choose who we work with. If you need specifics on a particular product's origin, ask and we'll find out.

Yes. If cutting waste or environmental impact is a goal, we can steer you towards durable, reusable or recyclable products and away from throwaway items. Merchandise that actually gets used, rather than binned, is the more sustainable choice anyway.

Often, yes. If your organisation has sustainability targets or reporting to think about, we can help choose products and suppliers that support them. Bring us the goal and we'll work out how the merchandise side can back it up.

Yes. We can store your branded product and manage reorders, so you're not sitting on boxes of stock or scrambling when you run low. When you need more, it's ready to go.

Yes. For organisations with regular needs, we set up programs that keep your uniforms or merchandise consistent, stocked and easy to reorder, run after run. It takes the admin off your plate and keeps your branding the same every time.

Yes, with a bit of teamwork. We can track the stock we hold for you in our warehouse, flag when it's running low and replenish on an agreed schedule, so popular lines don't run out. For stock that's already left us and sitting on your shelves, we'll need you to share your sales or stock figures, since that's the only way we can see what you've got left. Give us that and we'll keep everything topped up.

Yes, on what you've bought from us. We can pull together your purchase history, like a summary of everything you've ordered over the last 12 months, so you can see what you're buying, plan budgets and avoid over-ordering. What we can't see is your own sales, so anything about what's actually selling would need to come from your figures.

Not at all. We're Tasmanian and proud of it, but we supply customers right across mainland Australia and New Zealand. Our roots are local, our reach isn't.

Yes, across all of Tasmania. Wherever you are in the state, from the west coast to the south east, we can supply and deliver, and Tasmanian clients are welcome at the Kings Meadows showroom by appointment.

The easiest first step is a quote. Add what you're interested in to your cart and check out (no payment is taken), or get in touch and tell us what you're after. We'll take it from there.

A few ways. Call (03) 6343 3755, email sales@simbranding.com.au, or use the website. You're also welcome at the showroom by appointment.

Definitely. Plenty of customers come to us with a rough idea, a budget, or just a problem to solve. Tell us what you're trying to do and who it's for, and we'll suggest products and options that fit. Working it out is part of the service.