Delivery and Returns

Right across Australia and New Zealand. We ship from Tasmania through our logistics partners, so wherever you are, we can get your order to you.

It depends on the size of your order and where it's going, so we work it out per job and include it in your quote where we can. If any extra shipping applies, we'll set it out clearly rather than add it at the end.

Yes. We handle multi-site deliveries regularly, so if you need one order split across branches, stores or sites, we can sort the logistics. Just send us the addresses and quantities for each.

Around 2 to 4 weeks from the day you approve your proof. The exact time depends on the product and customisation method, and anything made overseas can take a little longer. We'll flag it if so. The clock starts at proof approval, not when you first get in touch, so the sooner your artwork is signed off, the sooner your order is on its way.

Once your order's finished, we dispatch through our logistics partners. Delivery time from there depends on where it's going, so we'll give you an estimate with your quote rather than guess up front.

Often, yes, so tell us the date up front. We'll let you know straight away whether it's doable and what we can do to move faster.

Because most of what we make is customised to your order, returns generally aren't possible unless there's a fault or a manufacturing issue. This is why we send an artwork proof before anything goes to production. Check it carefully, since your approval is your sign-off on the final product.

Possibly. For items that aren't customised, a return may be an option, so just ask us first. Return postage for these is at your cost. Custom-branded work is the exception, since it's made specifically for you.

Let us know as soon as you spot the problem, ideally within 7 days of receiving your order. Send us a quick photo of the issue so we can see what's happened, and if it needs to come back to us, we'll cover the return postage. We'll usually sort it out by exchange or account credit where that applies. Getting in touch early helps us make it right sooner.

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with consumer guarantees that can't be excluded, and if something goes wrong that those guarantees cover, we'll put it right. The 7-day timeframe above is about helping us resolve things quickly, not a limit on your rights.

Give us a call on (03) 6343 3755, email sales@simbranding.com.au, or drop into the showroom at Kings Meadows by appointment. We're happy to talk anything through.